Frequently Asked Questions
Everything you need to know about Scicon Sports gear and services.
How do I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is the Scicon Sports crash replacement policy?
We offer a crash replacement program for our eyewear and bike travel bags. If your gear is damaged in an accident, contact our support team with proof of purchase to receive a discount on a replacement item.
Do you offer international shipping?
Yes, Scicon Sports ships worldwide. Shipping costs and estimated delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy?
You can return any unused items in their original packaging within 30 days of receipt for a full refund. Please note that custom or personalized products are not eligible for return.
Are Scicon Sports sunglasses covered by a warranty?
All Scicon Sports eyewear comes with a limited lifetime warranty against manufacturing defects. This does not cover normal wear and tear or lens scratches resulting from improper use.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your shipping country.